Your Privacy Is Our Commitment
All personal information you provide on the 33bmd platform is stored with the highest level of security — following SSL encryption and strict data protection policies.
This privacy policy applies to all users of the 33bmd platform. By using the site, you are considered to have agreed to the terms of this policy. Please read it carefully.
Introduction & Scope
33bmd is an online betting and casino platform operated for Bangladeshi users. We place the highest importance on user privacy when delivering our services. This privacy policy describes how 33bmd collects, stores, uses, and shares your personal information with any third parties.
This policy applies to 33bmd's website, mobile platform, and all related services. If you use our services or open an account, you are considered to be in full agreement with this privacy policy.
We may update this policy at any time. If changes are made, a notice will be posted on the website and the date of the latest update will be shown at the top of the policy. We recommend checking this page regularly.
What Information Is Collected
2.1 — Information Provided Directly
When you register on 33bmd or manage your account, you may be asked to provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card details (for identity verification where applicable)
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Account password (stored in encrypted form)
2.2 — Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type and operating system information
- Login times, page views, and activity logs
- Data collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
Purpose of Using Information
33bmd uses your personal information only for the following purposes:
- Account management: To create, manage, and keep your account secure.
- Identity verification: To confirm age and identity (only users aged 21 and above may use the site).
- Financial transactions: To process deposits and withdrawals and to prevent fraud.
- Customer support: To help resolve your questions and complaints.
- Platform improvement: To enhance user experience and the quality of our services.
- Bonuses & promotions: To deliver applicable offers and bonuses.
- Responsible gaming: To identify unusual gaming behaviour and provide assistance when needed.
- Legal compliance: To meet applicable legal obligations.
We never sell your information to third parties for marketing purposes. If information is shared with third parties, it is solely for operating the service and is done under strict confidentiality agreements.
Information Sharing & Disclosure
4.1 — Authorised Third Parties
33bmd may share your information with third parties in the following limited circumstances:
- Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay, who receive only the minimum information necessary to complete transactions.
- Technology partners: Technology services that assist in operating and securing the platform, who work under strict confidentiality agreements.
- Fraud prevention agencies: To ensure the security of accounts and transactions.
4.2 — Legal Obligations
If required by a court order or applicable law, 33bmd may be obligated to disclose information to authorities. In such situations, we will make every effort to notify you where possible, unless prohibited by legal obligation.
4.3 — What Is Never Done
- Your information is not sold to advertisers.
- Your information is not sent to any unrelated third party without your permission.
- Your information is not used for spamming or unauthorised marketing.
Data Security Measures
33bmd applies industry-standard security technologies to protect your information:
- SSL/TLS encryption: All data exchanged between your browser and our servers is protected through secure encryption.
- Secure data storage: Personal information is stored in encrypted databases; passwords are never kept in plain text.
- Access controls: Only authorised staff are granted access to information on a need-to-know basis.
- Regular security audits: The platform's security measures are reviewed and updated on a regular basis.
- Two-factor authentication (2FA): An additional verification layer is available to help keep your account secure.
- Fraud detection: Unusual transactions or login attempts are automatically detected and your account is secured if necessary.
Please keep in mind — no one can guarantee complete security on the internet. So keep your account password strong, do not share it with anyone, and log out after using an unfamiliar device.
Cookies & Tracking Technologies
6.1 — What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 33bmd uses cookies for the following purposes:
- To maintain login sessions and remember your preferences.
- To analyse and improve platform performance.
- To detect security threats and fraud attempts.
- To personalise the user experience.
6.2 — Cookie Controls
You have the option to accept or reject cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
Data Retention Period
33bmd retains your personal information only for as long as necessary:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, information may be kept for a defined period to meet legal and regulatory requirements.
- Transaction records: Financial transaction information is retained in accordance with applicable regulations.
- Dispute resolution: If there is an unresolved dispute, the related information will be kept until the matter is settled.
Once the defined retention period has passed, personal information is securely deleted or anonymised.
Your Rights
As a user of the 33bmd platform, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to correction: If your information is inaccurate, you may request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it).
- Right to object to processing: In certain cases, you may object to the processing of your information.
- Right to portability: You may request a copy of your information.
- Right to withdraw consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.
To exercise these rights or to submit any information-related request, please contact our support team. We will respond within a reasonable time.
Protection of Minors
33bmd is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If a minor has opened an account by mistake, please let us know and that account along with all related information will be deleted immediately.
If you become aware that a minor is using our platform, please contact us at [email protected].
Changes to the Policy
33bmd reserves the right to change this privacy policy at any time. If significant changes are made, we will post a notice on the website and the date of the latest update will be shown at the top of the policy.
Continuing to use the platform after any changes are made will be considered as your acceptance of the revised policy. We therefore recommend checking this page regularly. If any change is not acceptable to you, you have the option to close your account and stop using the platform.
Contact Us
For any questions about the privacy policy, information management requests, or complaints, please contact our support team. We provide assistance in both Bengali and English.
For privacy-related requests, write "Privacy Request" in the subject line.
Available 24/7 — for immediate assistance
We will endeavour to respond within a reasonable time after receiving your request. Complex requests may take a little longer.